Online Customer Service Teams: All-in-One Guide With Tools & Tips A team collaboration tool should be an important inclusion in your set of tools for remote teams. Most organizations use virtual agents to handle highly repeatable tasks and then use live customer service agents for more complex requests. They might also use virtual agents to support platforms such as customer relationship management (CRM) systems. Virtual agent software and services have…

Nvidia Gains as Bank of America Names It Top Sector Pick on 'GenAI Dominance' The company boasts an impressive client list, including Hyundai, Pandora, KrispyKreme, White Castle, Toast and Square. Investment in artificial intelligence is rapidly growing and on track to hit $200 billion by 2025. But the dizzying pace of development also means many people wonder what it all means for their lives. Its AscentFocus tool streamlines the process…